Refund policy

Return and Refund Policy

Custom products, such as magnets, keychains, and coasters are made just for you, which means once we've personalized it, we can't resell it to someone else. Because of that, we don't accept returns or exchanges for change-of-mind or sizing reasons.

But here's our promise: if something arrives damaged, defective, or just isn't up to our quality standards, we'll make it right!

If there's a problem: Snap a photo of the item (and packaging, if it's shipping damage) and email us at hello@ps-keepsakes.com within 7 days of delivery. We'll get a replacement of the item out to you as fast as we can, free of charge.

A couple notes:

• Double-check your photos and text before you submit your order — we make it exactly as you send it to us, so a quick proofread saves everyone a headache.
• Sale items and gift cards are final sale.

Questions before you order? Reach out at hello@ps-keepsakes.com We're happy to help.

Custom Products & Returns Because our products are made to order, all sales are final except in cases of damage, defect, or quality issues.